Shipping policy

1. Where we ship

We ship only to addresses in the United States: the 50 states and Washington, D.C. We do not currently ship to U.S. territories, APO/FPO/DPO military addresses or other countries. Orders placed for an address we cannot serve are canceled and refunded in full.

2. Shipping cost

Standard shipping is free on every order.

3. Processing time

Orders are prepared and shipped within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays.

4. Delivery time

Delivery usually takes 5 to 9 business days after shipment. These are estimates, not guarantees: carrier delays, weather, peak seasons and customs checks can extend them. If we cannot ship your order within the time stated, we will email you a revised shipping date, and you may cancel your order for a full refund.

5. Tracking

You receive an email with a tracking number when your order ships. Tracking can take up to 48 hours to show the first scan.

6. Duties and taxes

Orders are shipped to you with all import duties already paid. You will not be asked to pay anything at delivery. If a carrier asks you for a duty or customs fee on a Daellia order, do not pay it and contact us. Applicable sales tax is calculated at checkout where the law requires it.

7. Shipping address

Please check your shipping address at checkout. We can change it only before the order is processed. If a parcel comes back to us because the address was incorrect or incomplete, or because it was refused or not collected, we reship it once you pay the new shipping cost, or refund the items minus the shipping costs we incurred.

8. Split shipments

Orders with several items may arrive in separate parcels, at no extra cost.

9. Delayed or lost parcels

If your tracking has not been updated for 10 business days, or your order has not arrived 20 business days after shipment, email us. We open an investigation with the carrier. If the carrier confirms the parcel is lost, we send a free replacement or a full refund.

10. Parcels marked as delivered

If tracking shows your parcel as delivered but you cannot find it, check around your home, your mailbox and with your neighbors, then email us within 7 days of the delivery date. We file a claim with the carrier and help you through it. Risk of loss passes to you when the carrier delivers the parcel to your shipping address, so a parcel confirmed delivered at the correct address is considered delivered.

11. Events beyond our control

We are not responsible for delays caused by events beyond our reasonable control, such as natural disasters, strikes, carrier disruptions or government actions.