Here is how returns work, in plain words. If something is unclear, email founder@daellia.com before sending anything back.
Order changes and cancellations
Orders go into fulfillment right after checkout, so they cannot be canceled or modified once placed. Please check sizes, colors and your address before you pay.
Standard returns: 10 days
You can return an item within 10 days of delivery (the date on the carrier tracking). To be eligible, the item must be:
- unused, and in its original condition and packaging,
- returned with proof of purchase,
- authorized by us before you ship it back.
For hygiene reasons, earrings and other pieces that have been worn are generally not eligible, unless they are defective.
30-day money-back guarantee on your first order
On your first Daellia purchase, you can request a refund within 30 days of delivery. We may ask for photos, and return shipping is paid by the customer. We reserve the right to refuse the guarantee in cases of abuse or fraud.
How to start a return
- Email founder@daellia.com with your order number, the item, the reason for the return and your contact details.
- Wait for our approval and the return address. Returns sent without authorization cannot be accepted.
- Ship the item back with tracking. Return shipping costs are paid by the customer.
One return, refund, replacement or compensation claim is possible per order.
Refunds
Once we receive and inspect the item, we email you to confirm. Approved returns are subject to a 15% restocking fee, and refunds are issued to your original payment method within 10 business days. Your bank may take a few more days to show it. For orders with several items, refunds are prorated on the items returned.
Damaged, defective or wrong item
Tell us within 10 days of delivery, with photos or a short video. Once approved, we send a replacement or issue a refund.
Allergies
Our pieces are nickel- and lead-free. If you cannot wear a piece because of a documented allergy or medical condition, contact us: each case is reviewed individually.
See also: shipping · our quality promise · FAQ