Refund policy

Last updated: September 27, 2026

This policy applies to orders placed on daellia.com and shipped to an address in the United States. Daellia is a trade name of KANYA SASU, 60 Rue François 1er, 75008 Paris, France.

1. Returns within 10 days

You can return unworn items within 10 days of the delivery date shown in the carrier's tracking. A return is accepted only if:

the item is unworn, unaltered and undamaged, with no scratches, marks, resizing, or traces of perfume, lotion or water;
it comes back with everything it shipped with: pouch, box, card, earring backs and any protective film or tag;
you contacted us first and received return instructions (see section 4).

For hygiene reasons, pierced earrings that have been worn cannot be returned, unless they are defective. This rule also applies to the 30-day guarantee below.

2. 30-day money-back guarantee on your first order

Your first order from Daellia is covered by a 30-day money-back guarantee. If you are not happy with it, email us within 30 days of the delivery date and we will refund the price you paid for the returned items.

The guarantee applies to one order per customer. We identify a customer by name, email address, shipping address and payment method.
Items may have been tried on, but they must come back complete, clean, undamaged and unaltered, in their original packaging.
Items must be shipped back within 14 days of receiving our return instructions.
The guarantee does not cover later orders, items damaged by misuse or accident, or normal wear of plating.
We may ask for photos, and we may refuse the guarantee in cases of abuse or fraud.

3. What is refunded

We refund the amount you actually paid for the returned items. When an order used a discount code or a bundle discount, the discount is shared across the items and deducted proportionally.
Standard shipping is free, so there is no shipping charge to refund.
Return shipping costs are paid by you, unless the item is defective or we sent the wrong item.

4. How to return an item

Email founder@daellia.com with your order number, the items you want to return and the reason.
We reply with the return address and instructions. Do not send items to our registered office in Paris: parcels sent to an address we did not give you cannot be accepted or refunded.
Ship the items with a tracked service and keep the tracking number. You remain responsible for the parcel until we receive it.

5. Inspection and refund timing

We inspect each return when it arrives and email you the result. Approved refunds are issued to the original payment method within 10 business days of receiving the return. Your bank may need a few more business days to show the credit. If a return does not meet the conditions of this policy, we tell you why and send the item back to you at your cost, or hold it for you for 30 days.

6. Damaged, defective or wrong items

If your order arrives damaged, defective or not as ordered, email us within 10 days of delivery with your order number and clear photos of the item and its packaging. After checking, we send a replacement or give you a full refund, and we cover the return shipping.

7. Items that cannot be returned

Items returned after the deadlines in this policy.
Items that do not meet the conditions in sections 1 and 2.
Items damaged by misuse, impact, chemicals, swimming or showering, or by normal wear of plating.
Items altered or repaired by someone other than Daellia.
Items bought from another seller.

8. Exchanges

We do not offer direct exchanges. To change a size or style, return the item under this policy and place a new order.

9. Cancellations

You can cancel an order free of charge until it has been processed for shipping. Email us as soon as possible. Once an order has shipped, it can no longer be canceled and the return rules above apply.

10. Payment disputes

If there is a problem with your order, please contact us first: most issues are solved faster by email than through a bank dispute. If a dispute is opened, we will share the order, tracking and communication records with your card issuer.