Returns & Refunds

Here is how returns work, in plain words. The full legal version is our Return and Refund Policy. If something is unclear, email founder@daellia.com before sending anything back.

Cancellations

You can cancel an order free of charge until it has been processed for shipping. Email us as soon as possible. Once it has shipped, the return rules below apply.

Standard returns: 14 days

You can return an item within 14 days of delivery (the date on the carrier tracking). To be eligible, the item must be:

unworn, unaltered and undamaged, with all its original packaging (pouch, box, card, earring backs),
returned after you contacted us and received return instructions.

For hygiene reasons, pierced earrings that have been worn cannot be returned, unless they are defective.

30-day money-back guarantee on your first order

Your first Daellia order gets more room: you have 30 days from delivery to ask for a refund, and items may have been tried on, as long as they come back complete, clean and undamaged. This guarantee replaces the 14-day rule for your first order only. Worn pierced earrings are excluded.

How to start a return

Email founder@daellia.com with your order number, the item and the reason.
We reply with the return address and instructions. Please don't send items to our registered office in Paris.
Ship the item back with tracking. Return shipping is paid by the customer, unless the item is defective or wrong.

Refunds

We refund the amount you actually paid for the returned items, with no restocking fee. Refunds go to your original payment method within 10 business days of receiving the return. Your bank may take a few more days to show it.